Full-Time Hourly Deputy General Manager - $21.50 Plus Benefits (Nights & Weekends Required)

Responsibilities

• Uphold and administer all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives.
• Ensure all cash management policies and procedures are adhered to at all times.
• Monitor risk management related to theatre operations, including employee and guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and accident reporting and investigation.
• Comply with all food safety rules, laws, protocols, and standards; adhere and maintain all Health Department rules and regulations.
• Promptly report accidents, incidents, and business interruptions per operating protocols.
• Hire, train, develop, mentor, supervise, counsel, schedule, and terminate employees (after conferring with the Human Resources Manager).
• Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed.
• Train kitchen staff in specific positions and cross-train as needed.
• Ensure required alcohol certification and training are current where applicable.
• Properly administer all required paperwork and uphold all company policies.
• Maintain projection and sound technology to ensure impeccable sight and sound experience for guests; possess working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation, and related skills.
• Ensure facilities are cleaned and maintained consistent with Regal standards daily.
• Direct kitchen and bar maintenance and sanitation program.
• Ensure proper use of all equipment; schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger projects.
• Supervise theatre maintenance including interior, building, and grounds by performing minor repairs and obtaining qualified personnel for larger projects.
• Optimize profits by maintaining strict cost controls, including payroll, cost of goods, and other supplies required for daily operations.
• Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs.
• Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products.
• Control inventory, shortages, and spoilage levels; investigate inconsistencies and conduct full monthly/quarterly inventories.
• Create schedules for staff to ensure staffing levels meet demand while controlling labor costs.
• Complete daily theatre inspections and subsequent corrective actions if applicable.
• Complete daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures, and sanitizer solution).
• Ensure all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking, and serving standards.
• Ensure guest satisfaction by greeting and thanking all guests; take prompt action to turn dissatisfied guests into repeat guests.
• Handle guest relations, marketing, and promotions of feature film engagements; efficiently schedule movie show times and deliver show times to proper channels.
• Count, deposit, and reconcile all receipts taken during a business day, including cash, credit cards, coupons, gift cards, checks, discount tickets, and other forms of payment.
• Measure and assemble ingredients for menu items; expedite food from the kitchen and collaborate with managers and cooks to prepare meals.
• Properly store food items at appropriate temperatures; comply with all food safety rules, laws, protocols, and standards; adhere to Health Department rules and regulations.
• Rotate stock items as per established procedures; restock kitchen for subsequent shifts.
• Ensure the food prep area and kitchen are cleaned and sanitized at the end of each shift; maintain a “clean as you go” approach throughout shift.
• Maintain excellent personal hygiene and comply with dress code.
• Handle lost and found items in accordance with Regal policy.
• Abide by all federal and state laws regarding breaks and/or meal periods.
• Complete or be in the process of completing the management certification program; obtain SDS training, food handlers card, and ServSafe Food Manager Certification where applicable.
• Review and understand the Regal Operations Manual and training materials covering subjects such as sexual harassment and discrimination.
• Regular and consistent attendance; must be of legal age to sell and/or serve alcohol per state and/or local laws.

Qualifications

• Degree in Business and/or equivalent experience.
• Two years of management or supervisory experience in a restaurant or VIP/luxury theatre concept.
• Experience in a high-volume hospitality environment.
• Must complete any legally required state or local training and obtain the required certificate for selling/serving alcohol; complete Regal Responsible Beverage Server training on Regal Online University.

Skills

• Language Ability: Possess good public speaking skills; effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.; listen effectively, respond clearly and directly, and explain information to others.
• Math Ability: Perform calculations with speed and accuracy; identify and correct errors.
• Reasoning Ability: Identify problems, gather relevant data, and note possible causes; evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions; take action beyond what is necessarily called for; perform under pressure and/or opposition.
• Computer Skills: Proven experience with PC platforms and knowledge of basic office programs including email, word processing, and spreadsheets; operate copiers and other office equipment; devise and access different filing systems; maintain attention to detail; use tools and equipment with dexterity; perform mechanical tasks as necessary.
• Personal Skills: Interface effectively with customers, the public, and co-workers; exhibit sensitivity to the feelings of others; establish goals, budget time, and set priorities to achieve desired objectives; continually set a standard of professionalism for others to follow; instill leadership traits in subordinate employees.

Supervisory Responsibilities

Directly supervises an unspecified number of employees. Responsibilities include interviewing, hiring, training, and coaching employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems in accordance with the organization's policies and applicable laws.

Work Environment

The noise level in the environment is moderate but may increase at times. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

• Frequently required to stand for extended periods, work quickly, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Regularly required to lift up to 60 lbs.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pay

$21.50/hour

Benefits

• Medical and prescription coverage (company contributes to cost).
• Life insurance and Disability insurance at no charge.
• Dental, Vision, and Supplemental Life insurance options for employees and dependents.
• Accident, Critical Illness, and Hospital Indemnity insurance.
• Vacation time and sick leave for work-life balance.
• Free movie passes and discounted concessions at any Regal location.
• Eligibility to participate in 401(k) retirement plan with company match after reaching age 21 and completing six months of service.