Full Time - Head Cashier - Day

About the role

Lowe’s Customer Service Associates deliver SMART customer service through daily execution of Lowe’s policies, procedures, and programs. This role involves assisting customers with their needs, operating cash registers, and ensuring a safe and secure work environment.

Responsibilities

• Provide SMART customer service by executing Lowe’s customer service policies, procedures, and programs.
• Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Respond knowledgeably and promptly to customer and employee questions by guiding them through store areas and projects.
• Communicate information about stock, special order merchandise, features, benefits, applications, and warranties related to Lowe’s programs.
• Coach, develop, provide feedback, and train associates in departmental duties or sales opportunities (CSA Front End Team).
• Use a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provide proper monetary change to CSA Front End associates for register activities.
• Remove security tags, verify product information, and bag merchandise for customers.
• Assist in line management to reduce checkout time, including opening additional registers as needed.
• Prepare register area at the beginning and end of shift by confirming functionality of registers/scanners and stocking supplies.
• Inspect returned merchandise for damages.
• Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
• Look up product information and competitor prices to verify price matches.
• Record all store-used items on store use lists.
• Complete cash counting and daily reconciliation duties as assigned.
• Monitor cash in drawer and cash recycler levels to ensure they do not exceed limits.
• Monitor merchandise entering and leaving store entrances/exits; assist customers or associates who trigger alarms.
• Detect common signs of shoplifting, theft, and other security risks; promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards (e.g., Zone Recovery) to maintain cleanliness and organization.
• Maintain a safe and secure work environment, including conducting daily safety reviews and securing doors/gates.
• Adhere to all safety requirements relevant to job duties, including top stock safety, reinstalling safety cables, and using equipment safely.
• Operate store equipment as needed (e.g., Zebra phone, cash recycler, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters).
• Perform other duties as assigned.

Requirements

• High school diploma or GED (or equivalent years of experience in lieu of education).
• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 year of retail experience as a cashier.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties.
• 1 year of experience as a head cashier.
• Less than 1 year of experience working in any department at a Lowe’s retail store.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• Less than 1 year of retail experience detecting common signs of shoplifting (e.g., hidden merchandise, switched price labels).

Pay

$17.00 - $17.70 per hour. Starting rate may vary based on factors including position, location, education, training, and experience.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off (vacation, holidays, sick, and volunteer time) based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Other discretionary benefits (e.g., annual bonuses, employee stock purchase plan, deferred compensation, grant awards).

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with over $86 billion in fiscal 2025 sales. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on safe, affordable housing, community space improvement, skilled trade development, and disaster relief. For more information, visit Lowes.com.