Full Time - Head Cashier - Day

Responsibilities

• Provides SMART customer service through daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by guiding them through store areas and projects.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty details related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Removes security tags, verifies product information, and bags merchandise for customers.
• Assists in line management to reduce checkout wait times, including opening additional registers as needed.
• Prepares register area at the start and end of shifts by confirming functionality of registers and scanners and stocking supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Looks up product information and competitor prices to verify price matches.
• Records all store-used items on store use lists.
• Completes cash counting and daily reconciliation duties as assigned.
• Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements.
• Monitors merchandise entering and leaving store entrances and exits; assists customers or associates who trigger alarms.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to job duties, including top stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operates store equipment as needed, such as Zebra phones, cash recyclers, copiers, fax machines, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
• Accountable for other duties as assigned.

Requirements

• High school diploma or GED, or equivalent years of experience in lieu of education (if applicable).
• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 year of retail experience as a cashier.
• Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

• 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
• 1 year of experience as a head cashier.
• Less than 1 year of experience working in any department at a Lowe's retail store.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• Less than 1 year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside containers, merchandise under carts, price labels switched).

Pay

$21.57 - $21.57 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business travel accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s associate discount and broad discount platform.
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.