Full Time - Head Cashier - Day

About the role

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion, employing approximately 300,000 associates across over 1,750 home improvement stores, 540 branches, and 120 distribution centers.

Responsibilities

• Provides SMART customer service through daily execution of Lowe’s customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by guiding them through store areas and projects.
• Communicates information to customers about stock, special order merchandise, feature benefits, application, and warranty details related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Removes security tags, verifies product information, and bags merchandise for customers.
• Assists in line management to reduce checkout time, opening additional registers as needed for coverage.
• Prepares register area at the beginning and end of shift by confirming functionality of registers/scanners and stocking supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Looks up product information and competitor prices to verify price matches.
• Records all store-used items on store use lists.
• Completes cash counting and daily reconciliation duties as assigned.
• Monitors cash in drawer and cash recycler levels to ensure they do not exceed limits.
• Monitors merchandise entering and leaving store entrances/exits and assists customers or associates triggering alarms.
• Detects common signs of shoplifting, theft, and other security risks, promptly communicating them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards (e.g., Zone Recovery) to maintain cleanliness and organization.
• Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors/gates.
• Adheres to all safety requirements relevant to job duties, including top stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operates store equipment as needed (e.g., Zebra phone, cash recycler, computers, CCTV surveillance, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Accountable for other duties as assigned.

Requirements

• High school diploma or GED (or equivalent years of experience in lieu of education, if applicable).
• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 year of retail experience as a cashier.
• Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

• 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties/product features.
• 1 year of experience as a head cashier.
• Less than 1 year of experience working in any department at a Lowe’s retail store.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• Less than 1 year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside containers, under carts, or price label switching).

Pay

$17.00 - $19.05 per hour. Starting rate may vary based on factors including position offered, location, education, training, and/or experience.

Benefits

For information regarding Lowe’s benefit programs and eligibility, visit the benefits page.