Full Time - Head Cashier - Closing

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief.

Responsibilities

• Provides SMART customer service through daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by guiding them through store areas and projects.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty details related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Removes security tags, verifies product information, and bags merchandise for customers.
• Assists in line vesting to reduce checkout time, opening additional registers as needed for coverage.
• Prepares register area at the beginning and end of shift by confirming functionality of registers/scanners and stocking supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Looks up product information and competitor prices to verify price matches.
• Records all store-used items on store use lists.
• Completes cash counting and daily reconciliation duties as assigned.
• Monitors cash in drawer and cash recycler levels to ensure they do not exceed limits.
• Monitors merchandise entering and leaving store entrances/exits and assists customers or associates triggering alarms.
• Detects common signs of shoplifting, theft, and other security risks, promptly communicating them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards (e.g., Zone Recovery) to maintain cleanliness and organization.
• Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors/gates.
• Adheres to all safety requirements relevant to job duties, such as top stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operates store equipment as needed (e.g., Zebra phone, cash recycler, copiers, fax machines, computers, CCTV surveillance, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Accountable for other duties as assigned.

Requirements

• High school diploma or GED (or equivalent years of experience in lieu of education, if applicable).
• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 year of retail experience as a cashier.
• Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

• 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
• 1 year of experience as a head cashier.
• Less than 1 year of experience working in any department at a Lowe's retail store.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• Less than 1 year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside containers, under carts, or price labels switched).

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.