Full-Time Gun Customer Service

About the Role

As an employee-owner at Scheels, you’ll actively contribute to a culture that thrives on delivering a personalized WOW customer experience, fostering a team-first mentality, embracing change, taking pride in your work, and upholding honesty and integrity in all interactions.

Responsibilities

• Greet all customers with a smile when entering and exiting the store.
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program.
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store.
• Treat merchandise with care, and bag purchases carefully and efficiently.
• Promote the Scheels Visa card and clearly explain all benefits.
• End each transaction by saying “thank you” to every customer.
• Process returns and exchanges for firearm purchases.
• Complete firearm background checks.
• Assist with Gun Room housekeeping.
• Ensure all ATF federal laws and guidelines are followed.
• Execute technology-based processes for firearm and/or suppressor transactions.
• All other duties as assigned.

All associates that process firearms must be over the age of 21.

Requirements

• High school diploma or general education degree (GED), and/or 1-3 months of cashiering experience.
• Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits

• Employee Stock Ownership Plan (ESOP).
• 401(k) with Roth options.
• Associate discounts.
• Full health coverage – including medical, HSA, dental, and vision.
• Accident and hospital indemnity insurance.
• Employee Assistance Program.
• Paid time off, holiday pay, maternity leave, and bereavement leave (additional leave benefits may apply based on your state of employment).