Full Time - Fulfillment Team Lead - Opening

About the role

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers.

Responsibilities

• Coach and model service excellence through accurate and high-quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• May be assigned other duties to support business needs.

Requirements

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable.
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker is required for this role.

Preferred Qualifications

• 6 months of experience using common retail technology, such as smartphones and tablets.
• 6 months of experience working in any department at a Lowe’s retail store.
• 6 months of experience in an administrative role processing and filing paperwork including invoices.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related departments (e.g., kitchen, plumbing, electrical, lawn and garden).

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Pay

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.