Full Time - Fulfillment Team Lead - Day

About the role

Lowe’s fulfillment associates ensure accurate, high-quality order picking, staging, and validation while delivering service excellence. This role involves balancing customer service, administrative tasks, and equipment operation to support efficient store operations.

Responsibilities

• Coach and model service excellence through accurate and high-quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day/Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Perform other duties as assigned to support business needs.

Requirements

• High school diploma or GED (or equivalent years of experience in lieu of education, if applicable).
• 6+ months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 1+ year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships, and thanking customers for their business.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker (required; must be obtained if not already certified).

Preferred Qualifications

• 6+ months of experience using common retail technology, such as smartphones and tablets.
• 6+ months of experience working in any department at a Lowe’s retail store.
• 6+ months of experience in an administrative role processing and filing paperwork, including invoices.
• 1+ year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• 1+ year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department (e.g., kitchen, plumbing, electrical, lawn and garden).

Pay

Pay range: $15.50 - $16.15 per hour. Starting rate may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off (vacation, holidays, sick, and volunteer time based on role, tenure, and locality).
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Discretionary benefits (based on eligibility), including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.