Jobs · Customer Service · North Carolina

Full Time - Fulfillment Associate - Day

Lowe's Companies, Inc. · Sylva, NC · Today
Customer Service$86/hrFull-time

About the role

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers.

Responsibilities

  • Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
  • Deliver excellent service by choosing high-quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
  • Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
  • Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
  • Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
  • Achieve daily job responsibilities with a customer-first mindset, strong communication, and teamwork skills.
  • May be assigned other duties to support the needs of the business.

Requirements

  • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months of experience using common retail technology, such as smartphones and tablets.
  • Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (required; must be obtained if not already certified).

Qualifications (Preferred)

  • High school diploma or GED.
  • 6 months of retail experience.
  • 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department (e.g., kitchen, plumbing, electrical, lawn and garden).
  • 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

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