Jobs · Customer Service · Maryland

Full Time - Fulfillment Associate - Day

Lowe's Companies, Inc. · Hagerstown, MD · 1 wk ago
Customer Service$15–$15.7/hrFull-time

About the role

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion, employing approximately 300,000 associates across over 1,750 home improvement stores, 540 branches, and 120 distribution centers.

Responsibilities

  • Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
  • Deliver excellent service by choosing high-quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
  • Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
  • Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
  • Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
  • Achieve daily job responsibilities with a customer-first mindset, strong communication, and teamwork skills.
  • May be assigned other duties to support the needs of the business.

Requirements

  • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months of experience using common retail technology, such as smartphones and tablets.
  • Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (required; must be obtained if not already certified).

Qualifications

  • High school diploma or GED (preferred).
  • 6 months of retail experience (preferred).
  • 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department (e.g., kitchen, plumbing, electrical, lawn and garden) (preferred).
  • 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles (preferred).

Pay

Pay Range: $15.00 - $15.70 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

  • Health, dental, and vision insurance.
  • Life and disability insurance.
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
  • Flexible spending and health savings accounts.
  • 401(k) retirement account with company match.
  • Employee Assistance Program with concierge, work/life services, and no-cost counseling for all kinds of needs.
  • Education support programs, including tuition assistance and trade skills scholarships.
  • Business Travel Accident insurance.
  • Maternity and parental leave.
  • Adoption assistance.
  • Lowe’s Associate Discount and broad discount platform.
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

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