Full Time Front End Supervisor

Location: TJ Maxx Store 0706, 2350 Tiffin Avenue, Findlay, OH

About the role

Grow your career by promoting an excellent customer experience, overseeing a team of associates at the front of store, ensuring prompt, courteous service and promotion of loyalty programs, leading by example, maintaining a clean and organized store, modeling outstanding service, creating positive internal and external experiences, promoting honesty and integrity, maintaining confidentiality, training and mentoring associates, coaching on personalizing the customer experience, assigning registers, supporting POS coverage, coordinating breaks, addressing customer concerns, ensuring associates follow store plans, communicating with management, providing feedback, partnering on training needs, adhering to labor laws, promoting credit and loyalty programs, supporting shrink reduction, promoting safety awareness, and performing other duties as assigned.

Responsibilities

• Promote an excellent customer experience
• Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
• Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store
• Role model outstanding customer service
• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Take an active role in training and mentoring Associates on front end principles
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
• Address customer concerns and issues promptly, ensuring a positive customer experience
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in store shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Other duties as assigned

Requirements

• Available to work