Full Time- Front End Coordinator

Job Summary

Opportunity: Grow Your Career. Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty.

Responsibilities

• Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
• Promotes a culture where everyone feels welcomed, valued, and engaged.
• Acts with integrity to adhere to company policy and procedures.
• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Sets up registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Maintains and upholds merchandising standards within the queue-line.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Monitors all frontline equipment, communicating issues to management.
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Benefits

• Associate discount;
• EAP;
• smoking cessation;
• bereavement;
• 401(k) Associate contributions;
• child care & cell phone discounts;
• pet & legal insurance;
• credit union;
• referral bonuses.

Those who meet service or hours requirements are also eligible for:

• 401(k) match;
• medical/dental/vision;
• HSA;
• health care FSA;
• life insurance;
• short/long term disability;
• paid parental leave;
• paid holidays/vacation/sick;
• auto/home insurance discounts;
• scholarship program;
• adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.