Full-time Front Desk Medical Receptionist (Midland/Odessa)

About the role

The Aspire Front Office Medical Receptionist is a vital part of our clinical staff in our mission to cure patients who suffer from allergy and sinus problems. They will deliver a memorable experience for our patients with each interaction they have, ensuring patient comfort and satisfaction are top of mind.

Clinic Locations: Midland: 4410 N Midkiff Rd, Suite C7, Midland, TX 79705 and Odessa: 6010 TX-191, #235, Odessa, TX 79762. Clinic Schedule & Hours: Monday, 7:45am-5:00pm (Midland), Tuesday, 6:45am-5:00pm (Midland or Odessa), Wednesday, 6:45am-5:00pm (Midland or Odessa), Thursday, 7:45am-5:00pm (Midland), Friday, 7:45am-12:00pm (Midland).

Responsibilities

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Scheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system which includes insurance information, demographic information, referral source, contact information, and PCP information.
• Being familiar with our Electronic Health Record (EHR) Practice Management Platform
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Checking incoming mail and processes accordingly.
• Ensuring all of the end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with the necessary supplies.
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Assisting in coordinating allergen vial transfers.
• Must be willing to cross-train in medical assistant responsibilities to support full-cycle clinic operations, including:
• Allergy injections.
• Taking patient vitals.
• Rooming patients.
• Review Medical Assistant testing boards to ensure allergen accuracy.

Requirements

• 6+ months of front desk receptionist experience (preferably in the Healthcare industry)
• Highly prefer a Medical assistant background
• Flexibility to travel within assigned region
• Preferred education and experience: Medical Assistant Certificate, vocational nurse license or related experience
• Current CPR Certification

Skills & Knowledge

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate with others to exchange information effectively
• Must possess the ability to maintain effective working relationship with patients, medical staff and the public
• Must possess the ability to react calmly and effectively in a difficult or emergent situation
• Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
• Requires the ability to operate a motor vehicle to travel between clinics

Benefits

• Medical, Dental and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays
• Free Allergy Testing and Discounted Treatments
• 401(k) + Generous Employer Match
• Gym Membership Discount
• More!