Full Time Floor Leader - King of Prussia Mall

About the role

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You’ll work on the shop floor, leading and inspiring a team of sales associates to achieve and surpass their goals while fostering a culture of passion, positivity, and operational excellence.

Responsibilities

• Sales & Customer Experience
  • Utilize the StoreForce dashboard to coach and provide feedback to the sales team, adjusting shop floor structure to meet and exceed sales goals.
  • Take ownership of results and grow the contribution of your segments to overall store sales.
  • Lead by example in delivering a world‑class customer experience, including product demonstrations and consultations.
  • Educate customers on Lush brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) through in‑store engagement and community initiatives.
  • Continuously increase product knowledge and make informed product recommendations.
• Team Involvement & Development
  • Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
  • Assess personal performance, seek feedback, and pursue opportunities for skill improvement.
  • Encourage open communication and foster diversity, equity, inclusion, and belonging (DEIB) within the team.
• Operational Excellence
  • Manage cash handling, register opening/closing, cash drawer reconciliation, nightly deposits, and store security.
  • Lead by example in attendance and punctuality; monitor employee breaks and promote wellbeing.
  • Review daily communications and task lists to keep the team informed and prepared.
  • Maintain a clean, organized, and visually appealing store; adjust product displays based on sales data.
  • Train the team on inventory best practices and support management with inventory tasks.
  • Support compliance with company policies, product integrity, respectful workplace, and health & safety standards.

Qualifications

Required

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem‑solving issues related to customer service in day‑to‑day operations.
• Experience in a fast‑paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Preferred

• Experience with consultation‑based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross‑cultural collaboration and DEIB or social‑justice training.
• Fluency in Spanish, French, or other languages.

Pay

Pay: $17.60 USD per hour (King of Prussia location).