Full Time Engagement Coordinator

HomeGoods at TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes development. Whether you’re working in one of our four global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Join the TJX family, a Fortune 100 company and the world’s leading off‑price retailer.

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue‑line
• Adheres to all operational, merchandise, and loss‑prevention policies and procedures (e.g., merchandise ticketing, EAS tagging, coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Requirements

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation support
• Bereavement assistance
• 401(k) employee contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for eligible employees)
• Medical, dental, and vision coverage
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Flexible schedule required, including evenings and weekends.

Location: 9900 Brook Rd, HomeGoods Store 1125, Glen Allen, VA, USA.