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Jobs · OTHR · Texas

Full-Time Customer Service Representative (Urgently Hiring)

MCI · Dallas, TX · 1 mo ago
OTHRFull-time

About the Role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries like healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, using advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster an environment where professionals can build meaningful careers, access continuous learning, and contribute to a globally expanding, industry-leading organization.

Responsibilities

  • Assist customers by phone, email, or chat.
  • Respond to customer inquiries accurately and efficiently.
  • Resolve customer concerns with professionalism and empathy.
  • Maintain detailed and accurate customer records.
  • Process requests and follow established procedures.
  • Meet quality and productivity goals.
  • Work collaboratively with internal teams to resolve customer issues.
  • Deliver an exceptional customer experience with every interaction.

Requirements

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Previous customer service experience is an advantage but not required.

Qualifications

All positive, driven applicants are encouraged to apply. The ideal candidate is highly motivated, dedicated, and possesses the following qualities:

  • Previous outbound sales experience (nice to have).
  • Call center sales experience (nice to have).
  • Experience meeting sales quotas (nice to have).
  • CRM software experience (nice to have).
  • Upselling or cross-selling experience (nice to have).
  • Bilingual or multilingual skills (nice to have).

Conditions of Employment

  • Must be authorized to work in the country where the job is based.
  • Subject to program and location requirements.
  • Must submit to a LEVEL II background and/or security investigation with a fingerprint.
  • Job offers are contingent on background/security investigation results.
  • Must submit to drug screening (does not apply in Canada).
  • Job offers are contingent on drug screening results.

Physical Requirements

This job operates in a professional office environment. While performing duties, the employee will be largely sedentary, sitting/standing for long periods using a computer and telephone headset. Regular operation of office equipment (phone, copier, printer) is required. Occasional movement around the office, reaching, lifting/lowering objects up to 40 pounds, and exerting force may be necessary.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations for qualified applicants or employees with disabilities unless it causes undue hardship. Contact Human Resources if accommodations are needed.

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