Full-Time Customer Service Representative (Urgently Hiring)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers leverage both on-site and remote agents with advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

About the role

We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service. This is a remote work-at-home position ideal for individuals who enjoy working with people, solving problems, and making a difference every day.

Responsibilities

• Assist customers by phone, email, or chat
• Respond to customer inquiries accurately and efficiently
• Resolve customer concerns with professionalism and empathy
• Maintain detailed and accurate customer records
• Process requests and follow established procedures
• Meet quality and productivity goals
• Work collaboratively with internal teams to resolve customer issues
• Deliver an exceptional customer experience with every interaction

Requirements

• Must be 18 years or older
• High school diploma or GED required
• Fluent in English
• Strong verbal and written communication skills
• Excellent problem-solving and active listening abilities
• Ability to multitask and work in a fast-paced environment

Qualifications

Previous customer service experience is an advantage but not required.

• Previous outbound sales experience
• Call center sales experience
• Experience meeting sales quotas
• CRM software experience
• Upselling or cross-selling experience
• Bilingual or multilingual skills

Conditions of employment

• Must be authorized to work in the country where the job is based
• Must be willing to submit to a LEVEL II background and/or security investigation with fingerprinting (job offers contingent on results)
• Must be willing to submit to drug screening (job offers contingent on results; does not apply in Canada)

Physical requirements

This job operates in a professional office environment. While performing the duties of this job:

• The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset
• The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer
• The employee may occasionally move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds

Reasonable accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and equality

MCI embraces differences and believes diversity benefits employees, the company, customers, and the community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.