Full-Time Customer Service Representative

About the role

Customer Service Representative Transdev in McHenry, IL is hiring a Full-Time Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Maintain a comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Qualifications

• A High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Must be able to work shifts or flexible work schedules as needed.

Benefits

• Vacation: Up to two weeks per year.
• Sick days: 5 days.
• Holidays: 12 days; 8 standard and 4 floating.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Requirements

• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Skills

• None specified.

Pay

Competitive compensation package of minimum $18.00/hour – Maximum $22.50/hour.

Schedule

Full-Time.