Full Time - Customer Service Representative

About the Role

This position involves providing one-on-one customer service support to patients via phone, ensuring accurate documentation, and collaborating with healthcare providers to optimize patient care. The role requires handling high call volumes in a fast-paced environment, adhering to HIPAA and company policies, and demonstrating sound judgment when managing patient interactions, including escalations and appointment scheduling.

Responsibilities

• Respond promptly and professionally to patient calls
• Accurately enter demographic information into electronic records
• Provide patient-focused service, answer questions, and offer information
• Support process improvements and meet call volume targets
• Make reminder and appointment rescheduling calls
• Handle sensitive information confidentially and escalate calls appropriately
• Manage multiple clients, utilizing various systems simultaneously
• Maintain reliable attendance and perform additional duties aligned with organizational values

Requirements

• At least 1+ year in healthcare, customer service, or call center roles
• Experience with medical scheduling and healthcare environments preferred
• Proficiency in Microsoft Office, internet, and phone systems
• Exceptional verbal and written communication skills
• Ability to multi-task in a technology-driven environment
• Ability to handle confidential information and work independently from a remote setting
• Broadband internet with specified speeds and a private HIPAA-compliant workspace required

Benefits

• Competitive hourly wage
• Career growth opportunities
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan
• Voluntary benefits

Candidates must pass background checks and drug screening to qualify. No visa sponsorship is provided.