Full-time Customer Service Representative
Description
Interact with customers in response to inquiries, concerns, and requests about our products and services.
Deal directly with customers either by phone or electronically.
Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)
Respond to and resolve customer issues
Keep records of customer interactions and transactions
Communicate and coordinate with internal departments
Dispatch Technicians
Schedule door estimates
Demonstrate product knowledge, problem solving and documentation skills
Manage business reviews both orally and electronically via the internal and external channels
Ensure timely arrival to work in order to facilitate calls
Participate in ongoing training
Requirements
- Bilingual proficiency in English and Spanish is a plus
- High school diploma or equivalent is required; some college a plus
- 0-3 years in a previous, heavy volume customer service role preferred
- Must have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plus
- Must demonstrate proficient phone skills and attention to detail
- Must be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over
Pay
$20.00-$25.00/hour depending on experience
Benefits
Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan.
Additional Information
Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.