Full-time Customer Experience Manager

About the role

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Responsibilities

• Maintain open availability including working some evenings and weekends
• Absorb and lead the execution of class and in-store events in accordance with Company programs
• Manage and execute shrink and safety programs
• Aid with cash reconciliation and bank deposits
• Aid with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Aid in the onboarding of new Team Members
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others
• Acknowledge customers, help locate the product and provide solutions
• Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Manage and execute the shrink and safety programs
• Cross train in Custom Framing selling and production
• In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Requirements

Must have open availability which includes working some evenings and weekends!

Qualifications

The Job Requires Retail management experience preferred

Skills

Preferred Type Of Experience

Benefits

Prefer a few substantive sections over many thin ones.

Pay

Not specified

Schedule

Not specified