Full-Time Customer Assistance Representative | ISP Airport

About the role

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo brands and is the largest and fastest‑growing privately owned automotive rental and leasing company in North America. The Customer Assistance Representative Sr (CAR Sr) provides a high level of customer service by assisting internal and external customers through face‑to‑face interaction at the Islip MacArthur (ISP) Airport location (150 Arrival Ave, Ronkonkoma, NY 11779). The role includes rental backup, service, administrative support, and training through local hands‑on experience.

Responsibilities

• Take incoming calls – reservations, rate quotes, general questions and answers; provide information and resolution for customers and business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assess condition of rental upon return; process returns, check‑ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify management of any known vehicle problems and required vehicle maintenance
• Perform various administrative and basic accounting functions such as research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Qualifications

• Must be at least 18 years old
• Must have a high school diploma or GED
• Must have at least 2 years of college and/or customer service experience combined
• Ability to operate a motor vehicle is an essential function; applicants must have a valid, unrestricted U.S. driver’s license
• Must be authorized to work in the United States and not require work authorization sponsorship
• Apart from religious observation, must be able to work 40 hours within our operating hours of 8 am‑12 am
• Must be able to read, write, and understand English

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Pay

The starting rate of pay is $19.00 per hour, with yearly merit increases based on performance.

Schedule

This is a full‑time (40 hour/week) position with a flexible schedule within our operating hours of 8 am‑12 am.