Full-Time Client Advisor, Sawgrass Outlet

Your opportunity to join a dynamic team where every day feels like a holiday awaits! The Client Advisor role at Vilebrequin is at the core of our brand, safeguarding growth and longevity through cultivating and strengthening client relationships. As a Brand Ambassador, you will bring the Vilebrequin brand to life daily by engaging clients in our heritage through storytelling and creating enthusiasm for our collections. You will transform a customer's store visit into a memorable luxury shopping experience. This position is onsite at the specified location and reports to the Store Manager.

Responsibilities

• Create a Welcoming Environment
  • Immediately welcome customers and proactively offer assistance.
  • Provide a dynamic service presence to each location.
  • Ask appropriate questions to identify customer needs and provide guidance.
  • Demonstrate knowledge of store layout, current merchandise assortment, and direct customers to appropriate areas.
  • Foster a welcoming, fun, encouraging, and energetic customer environment.
  • Create a positive work environment through collaboration.
• Elevate the Shopping Experience
  • Consistently achieve personal and store sales goals; serve clients according to Vilebrequin’s selling ceremony.
  • Incorporate the WE SELL SUN selling ceremony in every sale: first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
  • Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
  • Study and communicate collection details while assisting clients.
  • Ensure the customer wish list is always current, notifying customers when product arrives.
  • Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom by delivering top-tier customer service.
  • Adhere to all corporate customer service policies.
  • Demonstrate effective communication with customers, coworkers, and managers.
  • Lead by example and positively influence others.
• Support Store Operational Excellence
  • Support store operations, including processing deliveries and transfers, merchandising goods, and maintaining visual standards.
  • Execute correct POS processes, including proper cash handling and opening/closing registers.
  • Adhere to all operational policies and procedures.
  • Safeguard company property, including key holding.
  • Maintain standards of cleanliness and organization.
  • Responsible for opening and closing the store.
• Problem Solving
  • Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
  • Understand customer concerns and quickly determine solutions with limited supervision.

Requirements

• High School Diploma/Equivalency required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.
• Desire to work in a retail setting with a focus on sales.
• Passion for luxury product with an appreciation for design.
• Entrepreneurial spirit.
• Professional, welcoming character and presentation.
• Ability to generate customer delight.
• Client-oriented with an excellent sense of service quality (go the extra mile spirit).
• Excellent communication skills.
• Strong attention to detail.
• "Win together" mentality.
• Ability to work autonomously.
• Strong problem-solving skills.
• Strong organizational skills and follow-through.
• Technologically savvy.
• Ability to work a flexible schedule based on business needs, including mornings/evenings, weekends, and holidays.
• Foreign languages are a plus.

Essential Physical Requirements

• Lift and/or move up to approximately 50 pounds frequently.
• Bending, stooping, and kneeling required frequently.
• Climbing ladders occasionally.
• Routine standing for the duration of shift (up to 8 hours).

Benefits

• Generous employee discount.
• Medical, Dental, and Vision insurance.
• Paid vacations (16 days a year).
• 401k plan with employer contribution.
• Weekly Sales Bonus Structure.
• Tax-free commuter benefits.
• Mental Wellness Apps (Headspace).
• Employee referral program.