Full-time Client Advisor - Millenia

About the Role

A Tag Heuer Client Advisor is a performance-driven salesperson who consistently seeks to achieve sales targets through selling techniques and collaboration.

• Plays a central role on the sales floor, increasing boutique sales and achieving objectives by working on individual KPIs while delivering memorable in-store experiences and services.
• Supports colleagues and other team members in the boutique.
• Maintains an omnichannel sales mindset to ensure the best client experience across all touchpoints.
• Proposes new ideas to develop sales, such as merchandising, events, and product mix.

A Client Development Specialist who leverages all available resources to build long-lasting personal connections with clients.

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
• Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments) using provided tools.
• Ensures qualitative client data collection and leverages it to address clients in a personally relevant way, capitalizing on growth opportunities.
• Communicates the brand story and DNA in an inspiring way, including advantages and technical details, to build trust and long-lasting relationships.

An active contributor to operational excellence who respects retail and administrative processes on the floor.

• Contributes to daily processes under Boutique management supervision (inventory, cash handling, security, store opening/closing).
• Properly leverages tools (CEGID, Salesforce) and performs visual merchandising (VM).
• Coordinates Aftersales operations until the return of the watch.
• Applies all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues).
• Contributes to a positive, inclusive, and supportive work environment.
• Ensures store maintenance and compliance with internal control policies.

Responsibilities

• Drive sales through client discovery, product presentation, storytelling, upselling, handling objections, and closing sales.
• Understand and meet sales KPIs: traffic, conversion, sales volume/value, average selling price (ASP), and sales mix.
• Grow and nurture the active client base with a client-centric mindset, focusing on long-term relationships.
• Leverage digital tools and clienteling KPIs to enhance client engagement.
• Represent the Maison in and outside the store with professionalism and strong presentation skills.

Requirements

• Minimum 2 years of experience in a luxury retail environment.
• Knowledge and passion for watches, lifestyle trends, new technologies, and sports.
• Fluent in English and the local language; a third language is a plus.
• Understanding of Brand DNA, history, and collections.
• Familiarity with front and back-office retail tools and procedures.

Skills

• Client-centric mindset with a focus on recruiting and nurturing long-term client relationships.
• Excellent interpersonal and communication skills; open-minded and adaptable.
• Energetic, self-motivated, action-oriented, and results-driven.
• Self-starter able to work effectively in a fast-paced, dynamic environment.
• Team spirit, high integrity, and transparency.
• Digitally savvy, fast learner, and detail-oriented.

Pay

$18.00 - $21.00 per hour plus commission and quarterly bonus.

Benefits

• Medical insurance.
• Bonus or commission structure.
• Paid time off and retail holiday pay.
• 401k with automatic employee contribution.
• Employee assistance programs.