Full-time Client Advisor - Las Vegas

About the Role

A Tag Heuer Client Advisor is a performance-driven salesperson who consistently seeks to achieve sales targets through selling techniques and collaboration.

Responsibilities

• Play a central role on the sales floor, increasing boutique sales and achieving objectives by working on individual KPIs while delivering memorable in-store experiences and services.
• Support colleagues and other team members in the boutique.
• Maintain an omnichannel sales mindset to ensure the best client experience, considering all possible client touchpoints.
• Propose new ideas to develop sales, such as merchandising, events, and product mix.
• Embody TAG Heuer’s brand DNA and act as a passionate Brand Ambassador in and outside the boutique, especially at events.
• Achieve individual clienteling objectives (number of outreaches, appointments, sales from appointments) using all provided tools.
• Ensure qualitative client data collection and leverage data to address clients in a personally relevant way, capitalizing on opportunities to grow the business.
• Communicate the brand story and DNA in an inspiring way, including advantages and technical details, to build trust and long-lasting relationships.
• Contribute to all daily processes under the supervision of Boutique management (inventory, cash, security, store opening and closing).
• Leverage tools (CEGID, Salesforce) properly and perform visual merchandising (VM).
• Coordinate Aftersales operations until the return of the watch.
• Apply all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues).
• Contribute to a positive, inclusive, and supportive work environment.
• Assist in store maintenance.
• Ensure compliance with internal control policies.

Requirements

• Minimum 2 years of experience in a luxury retail environment.
• Knowledge and passion for watches, new trends in lifestyle, new technologies, and sports.
• Fluent in English; additional languages are a plus.
• Strong selling skills: client discovery, product presentation, storytelling, upselling, handling objections, and sales closing.
• Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, and mix of sales.
• Knowledge of Client and Clienteling KPIs.
• Proficiency with digital tools.
• Knowledge of or interest in Brand DNA, history, and collections.
• Familiarity with Front and Back tools.
• Knowledge of (Brand) Retail Procedures.

Skills

• Client-centric mindset, focused on recruiting new clients and growing the active client base while nurturing long-term relationships.
• Open-minded with excellent interpersonal and communication skills.
• Energetic, self-motivated, action and results-oriented.
• Self-starter, able to work effectively in a fast-paced and dynamic environment.
• Adaptable to changes, flexible, and able to bring up new ideas and solutions.
• Team spirit, high integrity, and transparency.
• Ability to represent the Maison in and outside the store with great presentation skills.
• Digitally savvy, fast learner, and rigorous.

Benefits

• Medical insurance.
• Bonus or commission structure.
• Paid time off and retail holiday pay.
• 401k with automatic employee contribution.
• Employee assistance programs.

Pay

$20.00 - $23.00 per hour plus commission and bonus.