Full-Time Center Associate

About the role

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises customers by providing accurate information on products, services, and best-value options while demonstrating industry best practices.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Practices good listening skills with customers, team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Learns all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices expertly and assists others in learning
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Requirements

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

Qualifications

• Previous retail sales experience
• Strong computer and internet skills
• Friendly and genuinely helpful demeanor
• Professional appearance
• Fast learner who masters all aspects of the business quickly

Benefits

• Eligible for a raise and monthly bonuses after 90 days of good performance