Full Time - CDL Delivery Driver

About the role

This position combines customer service with in-store logistics and delivery operations to ensure a seamless experience for Lowe’s customers.

Responsibilities

• Provide SMART customer service by executing Lowe’s customer service policies, procedures, and programs.
• Proactively engage customers to understand their needs and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond knowledgeably and promptly to customer and employee questions, including walking customers through projects when necessary.
• Demonstrate appreciation to customers and communicate information about stock, special orders, feature benefits, applications, and warranties.
• Contact customers regarding delivery or coordinate with truck drivers to ensure timely communication.
• Plan delivery activities, print loading tickets, and deliver merchandise on schedule to ensure on-time delivery.
• Pull merchandise, build and band delivery loads, and load trucks within payload capacity according to delivery orders.
• Inspect the condition of products (e.g., appliances) before loading for delivery or assisting customers with loading.
• Match items on invoices with quantities loaded by verifying descriptions, items, and model numbers.
• Ensure loads are safe, secure, and compliant with Department of Transportation (DOT) regulations.
• Update delivery and route status (e.g., on-site, completed) on systems such as iPhone for tracking purposes.
• Unload, install, and test appliances upon delivery.
• Verify daily vehicle inspections, report issues, and ensure cleanliness, maintenance, and repairs for delivery vehicles and equipment (e.g., lift gates).
• Complete DOT reporting to maintain DOT certification and CDL compliance.
• Detect and report signs of shoplifting, theft, and other security risks to management or Asset Protection.
• Maintain cleanliness and organization of the store and working areas through compliance with housekeeping standards (e.g., Zone Recovery).
• Ensure a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to job duties, including top stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operate store equipment as needed, such as Zebra phones, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactors.
• Perform other duties as assigned.

Requirements

• Class A CDL License (required for locations with multi-unit CMV, such as tractor trailers and flatbeds) or Class B CDL License (required for locations with single-unit CMV, such as tandem flatbeds; air brake endorsement required).
• Valid medical certificate or ability to obtain one upon employment.
• Ability to pass an MVR (Motor Vehicle Record) screen in accordance with company requirements.
• Ability to obtain sales-related licensure or registration as required by law.
• Proficiency in reading, writing, and basic arithmetic (addition, subtraction).
• Must be at least 21 years of age.
• Ability to comply with DOT and CDL regulations.

Preferences

• 1 year of experience driving a semi-truck/trailer or certification from a driving school.
• 6 months of experience performing in-home delivery or retail customer service.
• 3 months of experience operating a forklift or Moffett for onloading/offloading a vehicle.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions per week, with total fiscal year 2025 sales exceeding $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing the next generation of skilled trade experts, and providing disaster relief.