Full Time - CDL Delivery Driver

About the Role

This position is responsible for providing exceptional customer service, managing in-store and delivery operations, and maintaining a clean and safe work environment at Lowe’s.

Responsibilities

• Customer Service
  • Provides SMART customer service by following Lowe’s policies, procedures, and programs.
  • Engages with customers to understand their needs, assisting in locating, demonstrating, selecting, carrying, and loading merchandise.
  • Listens to and responds knowledgeably to customer and employee questions, guiding them through projects as needed.
  • Demonstrates appreciation to customers and communicates product details, including stock availability, special orders, features, benefits, applications, and warranty information.
  • Contacts customers regarding delivery status or coordinates with truck drivers to ensure timely communication.
• In-Stock and Delivery Operations
  • Plans and executes delivery activities, including printing loading tickets and ensuring on-time delivery of orders.
  • Pulls merchandise, builds and bands delivery loads, and loads trucks within payload limits according to delivery orders.
  • Inspects products (e.g., appliances) before loading for delivery or assisting customers with loading.
  • Matches items on invoices with loaded quantities by verifying descriptions, items, and model numbers.
  • Ensures loads are safe, secure, and compliant with Department of Transportation (DOT) regulations.
  • Updates delivery and route status (e.g., on-site, completed) using systems like iPhone for tracking.
  • Unloads, installs, and tests appliances upon delivery.
  • Verifies daily vehicle inspections, ensures cleanliness, and reports maintenance or repair needs for delivery vehicles and equipment (e.g., lift gates).
  • Completes DOT reporting to maintain certification and CDL compliance.
• Clean and Safe Stores
  • Detects and reports signs of shoplifting, theft, or security risks to management or Asset Protection.
  • Ensures compliance with housekeeping standards (e.g., Zone Recovery) to maintain cleanliness and organization in the store and work areas.
  • Maintains a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
  • Adheres to all safety requirements, including top stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
  • Operates store equipment as needed, such as Zebra phones, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactors.
• Performs other duties as assigned.

Requirements

• Valid Class A CDL License (required for locations with multi-unit CMV, such as tractor trailers and flatbeds) or Class B CDL License (required for locations with single-unit CMV, such as tandem flatbeds; air brake endorsement required).
• Valid medical certificate or ability to obtain one upon employment.
• Ability to pass a Motor Vehicle Record (MVR) screen in accordance with company requirements.
• Ability to obtain sales-related licensure or registration as required by law.
• Basic reading, writing, and arithmetic skills (addition, subtraction).
• Must be at least 21 years of age.
• Ability to comply with DOT and CDL regulations.

Preferred Qualifications

• 1 year of experience driving a semi-truck/trailer or certification from a driving school.
• 6 months of experience performing in-home delivery or retail customer service.
• 3 months of experience operating a forklift or Moffett for onloading/offloading vehicles.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week. With total fiscal year 2025 sales of over $86 billion, Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on safe, affordable housing, community space improvement, skilled trade development, and disaster relief. For more information, visit Lowes.com.