Full Time - CDL Delivery Driver

About the role

This position combines customer service with in-home delivery of appliances and other large merchandise. Associates are responsible for safe, on-time delivery, installation, and testing of products, as well as maintaining compliance with DOT regulations and store safety standards.

Responsibilities

• Provide SMART customer service by executing Lowe’s customer service policies, assisting customers with needs, and answering questions knowledgeably.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Communicate product details, including stock availability, special orders, features, benefits, applications, and warranty information.
• Coordinate and confirm delivery details with customers, including calling ahead to confirm delivery times.
• Plan and execute delivery activities, including printing loading tickets, pulling merchandise, building and banding loads, and loading trucks within payload limits.
• Inspect products (e.g., appliances) before loading for delivery or assisting customers with loading.
• Ensure loads are safe, secure, and compliant with Department of Transportation (DOT) regulations.
• Update delivery and route status using systems like iPhone for tracking purposes.
• Unload, install, and test appliances upon delivery.
• Verify daily vehicle inspections, report issues, and ensure cleanliness, maintenance, and repairs of delivery vehicles and equipment (e.g., lift gates).
• Complete DOT reporting to maintain certification and CDL compliance.
• Monitor and report signs of shoplifting, theft, or security risks to management or Asset Protection.
• Maintain cleanliness and organization of the store and work areas through housekeeping standards (e.g., Zone Recovery).
• Ensure a safe work environment by conducting safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements, including top stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
• Operate store equipment as needed, such as Zebra phones, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactors.
• Perform additional duties as assigned.

Requirements

• Class A CDL License (required for locations with multi-unit CMV, such as tractor trailers and flatbeds) or Class B CDL License (required for locations with single-unit CMV, such as tandem flatbeds; air brake endorsement required).
• Valid medical certificate or ability to obtain one upon employment.
• Ability to pass a Motor Vehicle Record (MVR) screen according to company requirements.
• Ability to obtain sales-related licensure or registration as required by law.
• Proficiency in reading, writing, and basic arithmetic (addition, subtraction).
• Must be at least 21 years of age.
• Ability to comply with DOT and CDL regulations.

Preferred Qualifications

• 1 year of experience driving a semi-truck/trailer or certification from a driving school.
• 6 months of experience performing in-home delivery or retail customer service.
• 3 months of experience operating a forklift or Moffett for onloading/offloading vehicles.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week. With total fiscal year 2025 sales of over $86 billion, Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on safe, affordable housing, community space improvement, skilled trade development, and disaster relief.