Full-Time Branch Manager (Norfolk)

About the role

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in the United States. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients’ first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class.

Responsibilities

• Ensure staff follow practices and regulations in the Retail Policy Procedure Manual
• Provide excellent customer service to store’s clients
• Ensure store reaches the maximum performance in line with the budget
• Help to organize and ensure full training is carried out with all new employees
• Ensure appearance of branch is neat and tidy at all times
• Assist in ensuring adherence to CXI’s retail security policies at all times
• Help in all ways to control operation and staff costs in branch
• Ensure all Money Laundering and Compliance regulations are adhered to at all times
• Ensure all inventories are reconciled on a daily basis in line with procedures
• Maintain adequate inventories of foreign and US Dollar currencies are maintained to support regular seasonal volumes
• Maintain sufficient stocks of foreign and US currency through wholesale inventory ordering
• Keep accurate and detailed records of all transactions, expenses, and inventory levels for accounting purposes
• Maintain excellent working relationship between CXI and the landlord for the facility we lease our branch location from
• Marketing of the branch through referral flyer distribution, web marketing, and check cashing flyer distribution

Skills

• Business Insight
• Decision Quality
• Optimizes Work Processes
• Navigating Challenging Conversations
• Builds Effective Teams
• Functional Management Skills

Benefits

• Public Transportation Commute Reimbursement to and from work (Toll/Metro/Bus)
• 2 weeks of paid vacation
• 1 week of paid sick leave
• Short and long-term disability, fully paid by CXI
• Competitive healthcare benefits
• Eligibility to enroll in our 401K Plan, company match up to 5%
• $50 Monthly Cell Phone Reimbursement

Schedule

40 hours per week. Available to work Monday‑Friday 9:00 AM to 5:00 PM (Coverage may be needed other days if call outs occur).