Full-Time Boutique Beauty Consultant | Brickell

Main Responsibilities

• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service.
• Initiate contact with customers and welcome them both on counter and through traffic-stopping.
• Identify and understand clients' needs through the art of conversation.
• Propose and demonstrate personalized product offers including makeup, fragrance, and skincare.
• Offer the right service and conduct it perfectly.
• Propose complementary products within category and cross-category.
• Offer a global fashion beauty approach.
• Communicate passionately, always share Dior storytelling, and educate clients on the brand and products.
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis.

Client Experience & Management

• Develop enduring relationships with existing clients in store and remotely.
• Engage new clients to the brand, through genuine interactions.
• Leverage Dior content and tools (Dior Connect & iPos) to register client data, drive traffic, develop client loyalty, and take actions.
• Achieve defined goals within all CRM activities, client recruitment, development, outreach, and sales.
• Grow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized services.

Boutique Operations

• Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
• Understand and support merchandising guidelines and inventory management.
• Operate cash registers and assist closing daily revenues.
• Perform all assigned operational and administrative tasks.
• Maintain and contribute to a positive work environment.

Qualifications

• 1-2 years of retail experience required, preferably in the luxury retail environment.
• Proven track record in achieving retail results (sales and profitability).
• Experience in selling makeup, fragrance, and skincare. Preferably in a luxury environment.
• Digital savvy; experience/comfortable with operational POS systems.
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems, and Point of Sales (POS).
• Able to work on weekends, holidays, and evenings.
• Spanish or Mandarin speaking skills highly preferred.