Full Time Assistant Store Manager (Store 7815)

About the Role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; escalate customer issues and complaints to the Store Manager when appropriate.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
• Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance as directed.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; input written feedback into the Workday / HR service management system in partnership with the Store Manager.
• Ensure store associates complete all onboarding, job training, and compliance training before opening or closing a shift on their own.
• Schedule store associates, ensuring scheduling guidelines are followed, and all breaks and meals are accounted for.
• Approve payroll, enter paid time off, make time edits, and verify store associates are paid for all time worked.
• Ensure the store, including restrooms, is clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices.
• Support store team in meeting and exceeding sales, profit, and shrink goals.
• Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the sales floor.
• Count, balance, and reconcile daily business transaction totals in the POS system.
• Verify shipments for discrepancies/shortages and record them in the POS system.
• Process defectives/recalls and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; address potentially hazardous situations.
• Assist in maintaining store records/files and ensuring manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Clear verbal and written communication and listening skills, both in person and on the phone; bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Basic mathematics and alphabetizing skills.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.
• Minimum of 3 days/week availability.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions.
• Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb on ladders, and lift merchandise weighing up to 30 lbs.

Benefits

Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.