Full Time Assistant Store Manager (Store 6914)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves developing and promoting a sales culture, providing guest service, managing staff, and ensuring the store runs smoothly.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment: maintain cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Process guest purchases/returns accurately and efficiently using the Point-of-Sale (POS) system.
• Respond to guest comments/questions professionally and escalate issues to the Store Manager when necessary.
• Promote GameStop’s guest benefits and train store associates in all aspects of their job responsibilities.
• Schedule store associates, ensure compliance with scheduling guidelines, and address unsatisfactory performance.
• Ensure store associates have completed onboarding, job training, and compliance training.
• Count, balance, and reconcile daily business transaction totals, and communicate any discrepancies to the Store Manager.
• Maintain store records, ensure safety, and assist in inventory counts.
• Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the front of the store.
• Communicate with the Store Manager regarding store performance and address any concerns or issues.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Qualifications

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Able to work alone.
• Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.

Skills

• Outgoing personality
• Strong people skills
• Clear verbal and written communication
• Professional conduct
• Guest service experience
• Point-of-Sale (POS) system operation
• Basic mathematics and alphabetizing skills
• Flexible scheduling ability
• Problem-solving skills
• Ability to work alone

Benefits

• Incentive programs
• 401(k)
• Paid time off
• Dental
• Vision
• Health insurance