Full Time Assistant Store Manager (Store 6680)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, developing individualized solutions for guests, and providing outstanding guest service experiences.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions/concerns, assist with video gaming needs, inform about special promotions, recommend additional items, and thank guests for shopping at GameStop.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) computer system.
• Respond to guest comments/questions in person or on the phone, answer phone calls promptly, courteously, and professionally, and escalate customer issues/complaints to the Store Manager.
• Promote GameStop’s unique guest benefits, such as new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Affirm store associates in job responsibilities, provide feedback, and address unsatisfactory performance.
• Schedule store associates, ensure compliance with scheduling guidelines, and account for breaks and meals.
• Approve payroll, make time edits, and verify payment for all time worked.
• Maintain a clean, organized, and merchandised environment, ensuring all products are represented, organized, and alphabetized on the sales floor.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention practices, including scam awareness, safety best practices, and delivering bank deposits.
• Communicate any concerns or issues to the Store Manager.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the front of the store.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Maintain store records/files in a neat and organized manner; help ensure that manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Able to work alone.
• Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).