Full Time Assistant Store Manager (Store 4774)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, providing guest service, managing staff, and ensuring the store runs smoothly.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote GameStop’s guest benefits.
• Support the total shopping environment, including visual merchandising and operational elements.
• Process guest purchases/returns accurately and efficiently using the POS system.
• Respond to guest inquiries and escalate issues to the Store Manager.
• Achieve sales, profit, and shrink goals by managing staffing levels and ensuring optimal guest service.
• Ensure store cleanliness and organize merchandise according to company guidelines.
• Manage inventory, fulfill orders, and maintain store records.
• Perform store inventory counts, stock merchandise, and handle defective items.
• Communicate store safety concerns and address potential hazards.
• Adhere to GameStop policies and procedures, including opening and closing procedures.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone, stand and move throughout the store, bend, stoop, crouch, stretch, reach, lift up to 30 lbs., and utilize other basic fine and gross motor skills.

Pay

$17.75 - $21.75 per hour, depending on experience and qualifications.