Full Time Assistant Store Manager (Store 4688)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves developing and promoting a sales culture, providing best-in-class guest service, and ensuring a clean, organized shopping environment.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment: maintain cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Process guest purchases/returns accurately and efficiently using the Point-of-Sale (POS) system.
• Respond to guest inquiries and escalate issues to the Store Manager as needed.
• Promote GameStop’s guest benefits and train associates on company policies and procedures.
• Schedule and supervise store associates, ensuring optimal guest service and meeting sales and profit goals.
• Manage payroll, handle inventory, and ensure store security.
• Perform store inventory counts, stock merchandise, and maintain store records.
• Communicate with the Store Manager and support team in achieving sales and operational targets.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Qualifications

• Possess an outgoing and welcoming personality with strong people skills.
• Demonstrate clear verbal and written communication and listening skills.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Able to work alone, stand and move throughout the store, and perform physical tasks such as lifting up to 30 lbs.
• Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Carry out instructions and execute financial tasks in strict accordance with company policy.

Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to every guest during every visit.
• Clear verbal and written communication and listening skills.
• Ability to work independently and within a team.
• Ability to work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.
• Constructive management of pressure and adaptation to stressful situations without impact on guest interactions.
• Reliable and trustworthy; always use good judgment.
• Ability to work alone, stand and move throughout the store, and perform physical tasks such as lifting up to 30 lbs.
• Ability to work alone, stand and move throughout the store, and perform physical tasks such as lifting up to 30 lbs.

Benefits

• Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance.
• Positions at GameStop may also be eligible for a bonus and/or other incentives.

Pay Range

$15.52 - $19.52