Full Time Assistant Store Manager (Store 4656)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves developing and promoting a sales culture, providing guest service, and supervising store associates.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment, including visual and operational elements, and foster guest relationships.
• Process guest purchases/returns accurately and efficiently using the Point-of-Sale (POS) system.
• Respond to guest inquiries and escalate issues to the Store Manager when necessary.
• Promote GameStop’s guest benefits and train associates on company policies and procedures.
• Schedule and supervise store associates, ensuring optimal guest service and meeting sales and profit targets.
• Ensure store cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Protect company assets through inventory control and loss prevention, and maintain store records.
• Communicate concerns and address safety issues, and assist in inventory counts and reconciliations.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to guests.
• Clear verbal and written communication and listening skills.
• Ability to work independently and within a team.
• Adapt to stressful situations without impacting guest interactions.
• Constructive management of pressure and problem-solving skills.
• Reliability and trustworthiness.
• Basic mathematics and alphabetizing skills.
• Ability to stand and move throughout the store for up to 12 hours per day.
• Physical requirements include bending, stooping, crouching, stretching, reaching, climbing, lifting up to 30 lbs., and utilizing fine and gross motor skills.