Full Time Assistant Store Manager (Store 4545)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, providing guest service, managing staff, and ensuring the store runs smoothly.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment: maintain cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Process guest purchases/returns accurately and efficiently using the POS system.
• Respond to guest issues and escalate problems to the Store Manager.
• Promote GameStop’s guest benefits and train store associates.
• Schedule and supervise store associates, ensuring optimal guest service and meeting sales goals.
• Approve payroll, handle time off requests, and ensure accurate inventory counts and bank deposits.
• Maintain store cleanliness and ensure all fixtures and equipment are in proper working order.
• Manage associate and guest safety, report injuries, and adhere to opening/closing procedures.
• Perform administrative duties and execute financial tasks according to company policy.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to guests during every visit.
• Clear verbal and written communication and listening skills, both in person and on the phone.
• Ability to work independently and within a team, meet performance expectations, and adhere to company policies.
• Operate Point-of-Sale (POS) computer system.
• Basic mathematics and alphabetizing skills.
• Constructive management of pressure and adaptability to stressful situations.
• Reliability and trustworthiness.
• Ability to stand, move, bend, stoop, crouch, stretch, reach, lift up to 30 lbs., and perform other basic fine and gross motor skills.

Benefits

• Incentive programs
• 401(k)
• Paid time off
• Dental, vision, and health insurance