Full Time Assistant Store Manager (Store 4312)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves developing and promoting a sales culture, ensuring a clean and organized shopping environment, and supervising store associates.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment, including visual merchandising, sales initiatives, and guest relationships.
• Process guest purchases/returns accurately and efficiently using the POS system.
• Respond to guest comments/complaints professionally and escalate issues to the Store Manager when necessary.
• Promote GameStop’s guest benefits and train associates on company policies and procedures.
• Schedule and supervise store associates, ensuring optimal guest service and meeting sales and profit goals.
• Ensure store cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Protect company assets through inventory control and loss prevention practices.
• Communicate concerns and address safety issues promptly.
• Perform administrative duties, maintain records, and assist in inventory counts.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to guests during every visit.
• Clear verbal and written communication and listening skills, both in person and on the phone.
• Ability to work independently and within a team, meet performance expectations, and adhere to policies and procedures.
• Operate Point-of-Sale (POS) computer system.
• Basic mathematics, alphabetizing skills, and ability to complete paperwork properly.
• Constructive management of pressure and adaptability to stressful situations.
• Ability to stand, move, bend, stoop, crouch, stretch, reach, lift up to 30 lbs., and perform other basic fine and gross motor skills.

Benefits

• Incentive programs, 401(k), paid time off, dental, vision, and health insurance.
• Eligibility for bonuses and other incentives.