Full Time Assistant Store Manager (Store 3672)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, developing individualized solutions for guests, and providing outstanding guest service experiences.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with meeting gaming needs, and recommend additional items.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Process guest purchases/return transactions accurately and efficiently using the Point-of-Sale (POS) computer system.
• Respond to guest comments/questions, escalate issues to the Store Manager, and promote GameStop’s unique guest benefits.
• Achieve sales, profit, and shrink goals by managing staff, scheduling shifts, and ensuring optimal guest service.
• Maintain store cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Protect company assets through inventory control and loss prevention practices, and report any injuries promptly.
• Communicate with the Store Manager, maintain store records, and assist in inventory counts.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Qualifications

• Possess an outgoing and welcoming personality with strong people skills.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Be available for a minimum of 3 days/week and work flexible schedules, including extended hours/days as necessary.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask and manage multiple priorities.
• Basic math skills.
• Ability to work independently and within a team.
• Knowledge of retail operations and processes.

Benefits

• Incentive programs.
• 401(k).
• Paid time off.
• Dental, vision, and health insurance.
• Opportunity for bonuses and other incentives.

Pay

$17.75 - $21.75 per hour.

Schedule

Flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.