Full Time Assistant Store Manager (Store 3436)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves developing and promoting a sales culture, providing outstanding guest service experiences, and supervising Sales Associates and Retail Keyholders.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions/concerns quickly and courteously, assist with meeting video gaming needs, inform about special promotions, recommend additional items, and thank guests for shopping at GameStop.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) computer system.
• Respond to guest comments/questions in person or on the phone, answer phone calls promptly, courteously, and professionally, and escalate customer issues to the Store Manager.
• Promote GameStop’s unique guest benefits, such as new title reservations, trade-in programs, and Pro Rewards guest loyalty program.
• Achieve objectives in a fast-paced, rapidly changing environment, work independently and within a team, meet associate performance expectations, and adhere to company policies and procedures.
• Carry out instructions furnished in written, oral, or diagram form, execute financial tasks in strict accordance with company policy, and maintain awareness of associate and guest safety.
• Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the front of the store.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system, and ensure store has sufficient cash and change for sales transactions.
• Assist in maintaining store records/files in a neat and organized manner, help ensure manuals are up to date, and supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions, be creative and a problem solver, and be reliable and trustworthy.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Carry out instructions furnished in written, oral, or diagram form.