Full Time Assistant Store Manager (Store 3029)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves developing and promoting a sales culture, providing outstanding guest service experiences, and supervising store associates.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment: ensure products are easily accessible, maintain cleanliness and organization, and foster guest loyalty.
• Process guest purchases/returns accurately and efficiently using the POS system.
• Respond to guest inquiries and escalate issues to the Store Manager.
• Promote GameStop’s guest benefits and train associates on company policies and procedures.
• Schedule and supervise store associates, ensuring optimal guest service and meeting sales and profit goals.
• Manage payroll, handle inventory, and fulfill orders.
• Maintain store cleanliness and safety standards.
• Communicate store performance and address any issues with the Store Manager.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to guests.
• Clear verbal and written communication and listening skills.
• Work independently and within a team, meet performance expectations, and adhere to policies and procedures.
• Operate Point-of-Sale (POS) computer system.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions and execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary.
• Constructively manage pressure and adapt to stressful situations.
• Able to work alone, stand and move throughout the store, and perform physical tasks.