Full Time Assistant Store Manager (Store 2958)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves developing and promoting a sales culture, ensuring a clean and organized shopping environment, and supervising store associates.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with meeting gaming needs, and promote special promotions.
• Support the total shopping environment, including visual merchandising and operational elements, and foster guest relationships to drive sales and repeat business.
• Process guest purchases and returns accurately and efficiently, ensuring accurate change and receipts.
• Respond to guest inquiries and escalate issues to the Store Manager as needed.
• Promote GameStop’s guest benefits and train associates on company policies and procedures.
• Schedule and supervise associates, ensuring optimal guest service and compliance with store policies.
• Manage store finances, including payroll, time off requests, and bank deposits.
• Maintain store cleanliness and organize merchandise, and fulfill Omni-Channel orders.
• Ensure inventory accuracy, handle defects and recalls, and maintain safety standards.
• Communicate concerns to the Store Manager and assist in maintaining store records.
• Adhere to GameStop policies and procedures, including safety protocols and ethical responsibilities.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Benefits

• Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance.
• Positions at GameStop may also be eligible for a bonus and/or other incentives.