Full Time Assistant Store Manager (Store 2949)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves developing and promoting a sales culture, providing guest service, managing staff, and ensuring the store runs smoothly.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment: maintain cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Process guest purchases/returns accurately and efficiently using the Point-of-Sale (POS) system.
• Respond to guest inquiries and escalate issues to the Store Manager when necessary.
• Promote GameStop’s guest benefits and train associates on company policies and procedures.
• Schedule and supervise staff, ensuring optimal guest service and meeting sales and profit targets.
• Ensure store cleanliness, inventory accuracy, and safe working conditions.
• Communicate store performance and address any concerns with the Store Manager.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to guests during every visit.
• Clear verbal and written communication and listening skills, both in person and on the phone.
• Ability to work independently and within a team, meet performance expectations, and adhere to policies and procedures.
• Basic mathematics and alphabetizing skills.
• Ability to stand, move, bend, stoop, crouch, stretch, reach, lift up to 30 lbs., and perform other basic fine and gross motor skills.