Full Time Assistant Store Manager (Store 0733)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, providing guest service, managing staff, and ensuring the store runs smoothly.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment: maintain cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Process guest purchases/returns accurately and efficiently using the POS system.
• Respond to guest issues and escalate problems to the Store Manager.
• Promote GameStop’s guest benefits and train associates on company policies and procedures.
• Schedule and supervise store associates, ensuring optimal guest service and meeting sales and profit goals.
• Ensure store cleanliness, inventory accuracy, and safe working conditions.
• Perform administrative tasks such as processing defects, counting inventory, and completing paperwork.
• Adhere to GameStop policies and procedures, including safety protocols and ethical responsibilities.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to every guest during every visit.
• Clear verbal and written communication and listening skills.
• Ability to work independently and within a team, meet performance expectations, and adhere to policies and procedures.
• Basic mathematics, alphabetizing skills, and ability to operate POS systems.
• Reliability, trustworthiness, and problem-solving skills.