Full Time Assistant Store Manager (Store 0690)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, providing guest service, managing staff, and ensuring the store runs smoothly.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment: maintain cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Process guest purchases/returns accurately and efficiently using the Point-of-Sale (POS) system.
• Respond to guest inquiries and escalate issues to the Store Manager when necessary.
• Promote GameStop’s guest benefits and train store associates in all aspects of their job responsibilities.
• Schedule and supervise store associates, ensuring optimal guest service and meeting sales and profit goals.
• Ensure store records and files are maintained in a neat and organized manner.
• Maintain store safety and report any injuries promptly.
• Perform store inventory counts, stock merchandise, and handle defectives/recalls.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to every guest during every visit.
• Clear verbal and written communication and listening skills, both in person and on the phone.
• Ability to work independently and within a team, meet associate performance expectations, and adhere to company policies and procedures.
• Operate Point-of-Sale (POS) computer system.
• Basic mathematics and alphabetizing skills.
• Constructive management of pressure and adaptability to stressful situations.
• Able to stand and move throughout the store for up to 12 hours per day, perform physical tasks, and maintain a working understanding of military ranks and related insignia (if applicable).

Benefits

• Incentive programs, 401(k), paid time off, dental, vision, and health insurance.
• Eligibility for a bonus and/or other incentives.