Full Time Assistant Store Manager (Store 0630)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, providing guest service, managing staff, and ensuring the store runs smoothly.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment, including visual merchandising, sales initiatives, and guest relationships.
• Process guest purchases/returns accurately and efficiently using the Point-of-Sale (POS) system.
• Respond to guest comments/questions, escalate issues to the Store Manager, and promote GameStop’s guest benefits.
• Achieve sales, profit, and shrink goals by managing store associates, scheduling shifts, and ensuring compliance with company policies.
• Maintain store cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Protect company assets through inventory control and loss prevention practices, and report any injuries promptly.
• Perform administrative tasks such as inventory counts, stock restocking, and bank deposits.
• Communicate with the Store Manager regarding store performance and address any concerns or issues.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Qualifications

• Possess an outgoing and welcoming personality with strong people skills.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Be available for a minimum of 3 days/week and work flexible schedules, including nights, weekends, and holidays.
• Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone and perform physical tasks such as standing, moving, bending, stooping, stretching, reaching, climbing, lifting up to 30 lbs., and utilizing fine and gross motor skills.
• Possess or acquire a working understanding of military ranks and related insignia (only applies to positions in stores located on military bases).

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask and manage multiple priorities.
• Basic math skills and alphabetizing ability.
• Proficiency in operating a Point-of-Sale (POS) computer system.
• Ability to work independently and as part of a team.
• Knowledge of military ranks and insignia (for positions in military base stores).

Benefits

• Incentive programs
• 401(k)
• Paid time off
• Dental, vision, and health insurance

Pay

$19.75 - $23.75 per hour

Schedule

Flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.