Full Time Assistant Store Manager (Store 0573)

About the role

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The position involves promoting a sales culture, providing excellent guest service, and supervising store associates.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns, assist with video gaming needs, and promote special promotions.
• Support the total shopping environment, including visual and operational elements, and current sales initiatives.
• Process guest purchases/returns accurately and efficiently using the Point-of-Sale (POS) computer system.
• Respond to guest comments/questions, escalate issues to the Store Manager when necessary, and promote GameStop’s guest benefits.
• Achieve sales, profit, and shrink goals by managing staff, fulfilling orders, and maintaining store cleanliness and organization.
• Ensure compliance with company policies and procedures, including safety protocols and inventory control.
• Communicate concerns and address unsatisfactory performance among associates.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Qualifications

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.

Skills

• Outgoing and welcoming personality
• Genuine and individualized assistance
• Clear verbal and written communication
• People skills
• Guest service
• Supervision
• Financial task execution
• Flexible schedule adherence
• Problem-solving ability
• Physical stamina and dexterity

Benefits

• Incentive programs
• 401(k)
• Paid time off
• Dental
• Vision
• Health insurance

Pay

$19.80 - $23.80 per hour

Schedule

Flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays.