Full Time Assistant Store Manager 1205

About the role

As a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, the Assistant Store Manager represents the CNG Holdings, Inc. family of companies, embodying the company’s identity in behavior, values, and ethics in support of our mission. The role focuses on delivering outstanding customer service and ensuring regulatory excellence.

Responsibilities

• Serve and educate customers on the full product portfolio, presenting all relevant options that meet their needs.
• Escalate unresolved customer issues to the store manager, District Director of Operations (DDO), or corporate office as needed.
• Respond to telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district volume expectations.
• Respond professionally and accurately to customers, explaining solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening to confirm or clarify information and diffuse complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting deposits, moving cash between safe and drawer, and other cash handling tasks; may perform bank deposits or pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist in resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree submissions.

Requirements

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience in sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Own reliable transportation that complies with company policy; personal vehicle required (public transportation, rides from family or friends are not permitted). Must maintain a valid driver’s license and automobile insurance.
• Willingness to embrace and consistently live the company’s core values: accountable, inclusive, transparent, and focused.

Physical Demands

• Call center, retail, and office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Ability to lift up to 50 lbs, with or without reasonable accommodations.

Travel / Attendance

• Must be able to travel to all stores within the assigned district using a personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. (CNG), headquartered in Cincinnati, Ohio, is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, delivering value and filling a critical need. The company’s mission is to help and educate customers while building long-term relationships. CNG strives to make a positive difference in customers’ lives and the communities it serves, with a vision to deliver innovative financial solutions that better fulfill unique customer needs so they can build a better future for themselves and their families.

Associates at CNG Holdings, Inc. and its brands are expected to create, deliver, and embrace the company’s core values—inclusive, transparent, accountable, and focused—which define how they treat each other and their customers.