Jobs · Customer Service · Iowa

Full-Time Assistant Manager

Torrid · West Des Moines, IA · 5 days ago
Customer ServiceFull-time

About the role

Torrid is dedicated to creating a welcoming, inclusive, and diverse workplace. As an Assistant Store Manager, you'll play a key role in fostering a positive team environment and supporting the Store Manager in achieving store objectives.

Responsibilities

  • In partnership with the Store Manager, ensure the store achieves company objectives and Key Performance Indicators (KPIs).
  • Lead the team in maintaining an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling.
  • Recruit, develop, and train top talent who are sales, customer, and fashion-focused.
  • Set the example for The Torrid Connection and ensure the team provides a shopping experience that encourages positive customer connections and loyalty.
  • Support the Store Manager in implementing merchandise strategies and maintaining a clean, consistent, and inviting store environment that inspires customers to shop.
  • Maintain an effective and open line of communication with the Store Manager and District Manager.

Requirements

  • At least six months of specialty/apparel retail management experience with proven ability to lead teams to success and proven sales performance.
  • Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience.
  • Flexibility and adaptability to any situation, the environment, challenges, job duties, and work schedules are essential to your success.
  • Be fashion-forward and stay updated on current trends.

Physical Requirements

  • Able to stand and walk around during scheduled shifts.
  • Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 pounds.
  • Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, and shoe poles.

What You’ll Get

We offer a comprehensive benefits package, including:

  • A competitive benefits package including medical, dental, vision, mental health resources, 401(k) with company match, life insurance, short-term disability, vacation and sick time, paid company holidays, employee stock purchase program (ESPP), and jury duty.
  • Additional perks such as monthly bonuses, associate discounts, tuition reimbursement, and childcare discounts.
  • The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

    We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com, you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned.

    Our company participates in E-Verify. If the links above do not work, please copy and paste the following URLs in a new browser window:

    • E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
    • Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
    • Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
    • California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
    • EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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